The FCCG offers a broad range of training services to various professional organizations and furnishes such instruction via field experts.
The intent of a Responsible Gaming Program is to empower casino operators to devise a plan and related protocols to address varying situations that will emerge when encountering guests who are experiencing problems because of gambling. One of the roles of the FCCG is to assist the gambling industry in establishing customer and employee based problem gambling awareness programs. The FCCG's Responsible Gaming and Player Protection Program (RGPPP) is a step-by-step comprehensive guide that helps the gaming industry navigate its way through conducting a self-assessment, devising an organizational philosophy, establishing an administrative and internal program structure, and developing problem and compulsive gambling policies and protocols.
" The intent of a Responsible Gaming Program is to empower casino operators to devise a plan and related protocols to address varying situations"
Responsible gaming training and ongoing employee education is mandated by Florida statute for all state slot machine licensees. The FCCG has developed new hire and annual refresher training to help facilities adhere to the necessary regulations, and in turn provide an exceptional level of support for your patrons and employees. Casino employees are the eyes and ears of your daily operations and are often the first point of contact or first responder to guests. While employees are not counselors, they do provide liaison support to assure that patrons get the help they need while on the casino property. Gaming industry employees are known to be in the high risk group and are 5-10 times more likely to develop gambling problems than the general gambling population. For this reason, it is important for facility employees to have knowledge of resources for help specific for gaming industry staff available by internal and external programs/resources.
" Casino employees are the eyes and ears of your daily operations and are often the first point of contact or first responder to guests."
Currently the FCCG offers an online training module for all new hire trainings. Improving the Odds is an effective tool meant to save you time, while ensuring the necessary state regulations for employee training are met.
Click Here to learn more about Online Gaming Industry Training.
Click Here to request Annual RGPPP training at your facility.
Thankfully, help is available and gambling addiction can be treated if recognized. If you need assistance, contact our 24 hour, confidential Helpline 888-ADMIT-IT (888-236-4848) for resources and support.